Privacy Policy

1. Introduction

At NeoGoldenStayX, the protection of your personal and wellness information is our highest priority. This Privacy Policy transparently informs you about what data we collect, how we process it, and what control options you have over your information when engaging our Swiss retirement sanatorium services and wellness development programs.

Our data processing practices comply with applicable Swiss privacy laws, including the Swiss Federal Data Protection Act (nDPA), the Swiss Federal Data Protection Ordinance (nDPO), and the General Data Protection Regulation (GDPR) where it applies to our activities in sanatorium services delivery and patient representation across Switzerland.

2. Collection and Processing of Personal Data

The collection and processing of your data is exclusively purpose-based for the provision, implementation, and personalization of our Swiss retirement sanatorium services and related wellness development. This includes:

2.1. Data you actively provide to us:

Patient intake data such as name, contact information, health preferences, and wellness information for sanatorium service provision across Switzerland
Payment information when engaging our sanatorium services and consultation programs in CHF currency
Wellness details, treatment documents, and communications as part of our patient relationship under Swiss confidentiality rules

2.2. Automatically collected data:

Technical information such as IP address, device type, and browser version when using our Swiss sanatorium service platform
Service engagement history and wellness development tracking within our Swiss office network
Health preferences and service analytics to optimize our Swiss retirement sanatorium service offerings

2.3. Cookies and tracking technologies: We use necessary cookies and, with your consent, analytics cookies to continuously improve our sanatorium services and patient platform. You can adjust your cookie settings in your browser at any time or use our website without optional cookies in accordance with Swiss data protection standards.

3. Purpose of Data Processing

We process your personal data for the following purposes:

Sanatorium Service Delivery – For the organization and personalized delivery of our Swiss retirement sanatorium services and wellness development programs
Patient Administration – For the administration of patient wellness, treatment schedules, billing in CHF, and sending relevant health information
Wellness Management – To record and manage your treatment matters within our Swiss retirement sanatorium management systems across our offices
Service Improvement – For continuous enhancement of our Swiss sanatorium service content and patient experience offerings

4. Legal Basis for Processing

Our data processing is based on the following legal foundations:

Contract performance in conducting Swiss retirement sanatorium services and administering patient wellness data according to Swiss civil law
Legitimate interest in improving our sanatorium service offerings and optimal design of our wellness development programs within the Swiss therapeutic framework
Fulfillment of legal obligations, particularly in the area of Swiss sanatorium practice record keeping and regulatory compliance requirements
Your express consent when collecting certain treatment data and for marketing sanatorium opportunities within Switzerland

5. Disclosure to Third Parties

We share your data with third parties only in the following cases:

Payment Service Providers – For secure processing of payments in CHF for sanatorium services and wellness development through Swiss banking institutions
Sanatorium Technology Providers – For the operation of our wellness management systems and Swiss sanatorium service platform as part of contracted processing under Swiss data protection law
Professional Partners – With your explicit consent, we may share relevant wellness information with approved therapeutic guides or sanatorium consultants within the Swiss healthcare network

We will not under any circumstances share your data with uninvolved third parties for marketing purposes in accordance with Swiss privacy protection standards.

6. Data Security

To protect your data, we implement advanced security measures meeting Swiss data protection standards, including encrypted data transmission, secure storage in Swiss data centers, and strict access controls for our sanatorium staff. We take particular care to protect confidential treatment and wellness data under Swiss therapeutic privacy rules.

Physical documents containing personal data are kept in locked cabinets in our Swiss offices and are securely destroyed after the statutory retention periods expire under Swiss law.

7. Data Retention and Deletion

Your data is stored only as long as necessary for the specified purposes under Swiss legal requirements:

Contact and patient wellness data are stored for the duration of treatment management plus statutory retention periods under Swiss therapeutic law.
Wellness management data is retained for a maximum of 10 years after service completion for ongoing sanatorium support in accordance with Swiss therapeutic practice standards.
Billing data is stored in accordance with Swiss legal retention requirements for up to 10 years as required by Swiss tax and commercial law.

You have the right to request early deletion of your data at any time, provided there are no Swiss legal retention obligations to the contrary.

8. Your Rights

As a patient, you have the following rights under Swiss data protection law:

Access to the personal data stored about you
Correction of incorrect or incomplete data
Deletion of your data under the legally provided conditions
Restriction of processing under certain conditions
Data portability in a structured, commonly used format
Objection to processing based on legitimate interest

To exercise these rights, please contact us by email at privacy@neogoldenstayx.com or in person at our Swiss sanatorium offices in Küsnacht, Geneva, or Basel.

9. GDPR-specific Provisions

As a Swiss sanatorium practice with patients from the EU region, we follow the principles of the General Data Protection Regulation (GDPR) and the Swiss Federal Data Protection Act (nDPA), guaranteeing the following rights:

Cross-border Data Transfers – When transferring data to countries outside the EU/EEA or Switzerland, we ensure that appropriate protective measures are taken, such as standard contractual clauses or adequacy decisions under Swiss data protection law.
Data Protection Officer – Our Data Protection Officer is available for inquiries regarding the processing of your personal data and can be reached at privacy@neogoldenstayx.com.
Right to Lodge a Complaint – You have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or with a data protection supervisory authority in the EU Member State of your residence, workplace, or the place of the alleged infringement.
Data Minimization – We collect only data that is necessary for the stated Swiss sanatorium service purposes and store it only as long as necessary and legally required under Swiss law.

For EU citizens engaging our Swiss retirement sanatorium services, additional special protective measures in accordance with the GDPR and Swiss data protection law apply, including expanded information obligations and stricter consent requirements.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as needed to accommodate legal requirements or organizational changes under Swiss law. The current version will always be published on our website and displayed in our Swiss sanatorium offices.

In case of significant changes, we will inform our patients by email or through a notice in our sanatorium offices in Küsnacht, Geneva, and Basel.

If you have questions about data protection, we are available at any time in person, by phone, or by email from our Swiss offices. The protection of your data is not only a legal obligation for us under Swiss law but an essential part of our professionalism and respect for our patients.