Terms and Conditions
1. Introduction
Welcome to NeoGoldenStayX! These Terms and Conditions govern the use of our services, programs, and offerings in the field of Swiss retirement sanatorium services and wellness development. By engaging our sanatorium services or entering into a patient relationship, you agree to these terms and commit to fully complying with them under Swiss law.
2. Service Eligibility
2.1. Patient Status – Our sanatorium services are designed for qualified individuals, wellness seekers, and therapeutic entities in Switzerland seeking specialized wellness development and sanatorium support. When engaging our services, we request information about your health goals, wellness requirements, and specific treatment needs to ensure appropriate service provision under Swiss therapeutic law.
2.2. Representation – Participation in our wellness development services requires prior consultation and formal engagement agreement by NeoGoldenStayX. You are obligated to provide accurate and current information regarding your treatment matters in accordance with Swiss therapeutic standards.
2.3. Professional Guidelines – We expect professional conduct and compliance with all Swiss therapeutic and regulatory requirements. Any form of misrepresentation, fraudulent activity, or unethical behavior may result in termination of sanatorium services.
2.4. Confidentiality – Patients commit to maintaining confidentiality regarding sensitive treatment matters and information shared during the course of our professional relationship under Swiss therapeutic privacy rules.
3. Service Engagement and Payment
3.1. Service Engagement – Sanatorium service agreements can be made via our website, by phone, or in person at our Swiss offices and are binding after our written confirmation and signed sanatorium agreement.
3.2. Payment Terms – Sanatorium service fees are due within 14 days of invoicing and are payable in CHF. We accept bank transfers through Swiss banking institutions, major credit cards, and certified payments.
3.3. Corporate Engagements – For sanatorium services engaged by Swiss therapeutic organizations for their wellness development, separate payment terms may be agreed, which are specified in the respective sanatorium service agreement.
3.4. Cancellation Policy – For cancellations up to 14 days before scheduled sanatorium services, 25% of the treatment fee will be retained; for cancellations up to 7 days before, 50%. For later cancellations, the full treatment fee will be charged subject to work completed, in accordance with Swiss therapeutic practice standards.
4. Service Design and Changes
4.1. Sanatorium Service Planning and Implementation –
- NeoGoldenStayX reserves the right to modify service offerings, schedules, and assigned therapeutic practitioners across our Swiss offices.
- In case of scheduling conflicts or treatment priorities, services may be rescheduled or reassigned within our Swiss sanatorium network.
- Service changes will be communicated to patients as early as possible.
4.2. Treatment Documents – All treatment documents, wellness templates, and professional resources are the intellectual property of NeoGoldenStayX or our Swiss sanatorium partners. The materials may not be reproduced, distributed, or used for commercial purposes without written permission under Swiss intellectual property law.
5. Specialized Services
5.1. Registration – For our Premium Wellness and specialized Swiss retirement sanatorium services, separate engagement conditions apply, which are communicated before service commencement and are binding under Swiss contract law.
5.2. Cancellation Conditions – Cancellations for these comprehensive sanatorium service packages must be made at least 21 days in advance to receive a partial refund. For later cancellations, 75% of the treatment fee will be retained in accordance with Swiss therapeutic practice standards.
5.3. Patient Selection – For certain specialized sanatorium services, we reserve the right to select patients based on criteria such as wellness level, health goals, and treatment capacity to ensure optimal sanatorium outcomes within the Swiss therapeutic framework.
6. Disclaimer and Warranty
6.1. Liability – NeoGoldenStayX is only liable in cases of professional negligence or misconduct on the part of our sanatorium team under Swiss professional liability standards. We assume no liability for the treatment decisions made by patients based on our sanatorium advice.
6.2. Professional Responsibility – Patients are responsible for the implementation of treatment advice and compliance with regulatory requirements in their treatment activities. The application of treatment counsel is at their own discretion and takes into account their specific treatment circumstances and therapeutic tolerance under Swiss law.
7. Facilities and Property
7.1. Use of Facilities – Office facilities and equipment at our Swiss locations must be treated with care and respect. Patients are liable for any willful damage to our sanatorium offices or equipment in Küsnacht, Geneva, or Basel.
7.2. Valuables – We assume no liability for personal items and valuables left in our Swiss sanatorium facilities. Secure storage options are available for sensitive documents at all our Swiss offices.
8. Data Privacy
8.1. Data Processing – The processing of personal and treatment data is in accordance with our separate Privacy Policy and patient confidentiality requirements under Swiss data protection law, which are considered essential parts of these Terms and Conditions and should be read carefully.
8.2. Photo and Video Material – At selected treatment events and professional seminars, photo and video material may be created for documentation and marketing purposes. Patients can object to the use of their image at any time in accordance with Swiss privacy rights.
9. Refund Policy
9.1. Service Satisfaction – NeoGoldenStayX is committed to providing exceptional wellness development and professional services under Swiss therapeutic standards. If you are not satisfied with our sanatorium services or development quality, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and may offer appropriate compensation, such as partial refunds or additional sanatorium consultation at no cost.
9.2. Service Cancellation by NeoGoldenStayX – In the event that we must cancel or withdraw from wellness development due to conflicts of interest or professional obligations under Swiss therapeutic ethics, we will provide a full refund of unused treatment fees or assist in transitioning development to qualified Swiss therapeutic practitioners. We will make every effort to notify you of any development changes as early as possible.
9.3. Refund Processing – All approved refunds will be processed within 14 business days and returned to the original payment method in CHF. Refunds are subject to our cancellation policy terms outlined in section 3.4 and may be prorated based on sanatorium services already provided and work completed.
9.4. Exceptional Circumstances – In cases of force majeure, changes in Swiss law affecting service delivery, or other exceptional circumstances beyond our control, refunds will be handled on a case-by-case basis in accordance with Swiss commercial law and professional therapeutic standards.
9.5. Dispute Resolution – Any disputes regarding refunds will be resolved through mediation under Swiss law before potential litigation. Patients have the right to lodge complaints with the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding professional conduct matters.
10. Final Provisions
10.1. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid under Swiss law, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms and Conditions are subject to Swiss law and the regulations of the Swiss Federal Data Protection and Information Commissioner. The place of jurisdiction for all disputes is Küsnacht, Switzerland, to the extent legally permissible under Swiss civil procedure law.
10.3. Language – These Terms and Conditions are provided in English for international patients. In case of legal disputes, the German version shall prevail as required by Swiss legal procedure.
10.4. Updates – NeoGoldenStayX reserves the right to update these Terms and Conditions as required by changes in Swiss law or professional regulations. Patients will be notified of significant changes via email or through notices posted at our Swiss offices.